Our Refund Policy

We want you to be happy with your membership and the products we offer. Below is our refund policy to help ensure everything is clear:

1. Membership Refunds:

• Monthly Memberships: Unfortunately, we do not offer refunds for monthly memberships. You can cancel at any time, and you’ll still have access until the end of the current billing cycle.
• Quarterly Memberships: If you cancel within the first 7 days of your new billing cycle, you can request a prorated refund for the remaining months in that quarter. After 7 days, no refunds are available, but you can still cancel to avoid future charges.
• Annual Memberships: If you cancel within the first 14 days of your new billing cycle, you can request a prorated refund for the rest of the year. After 14 days, we do not offer refunds, but you can cancel to prevent future charges.

2. Story Lab Kits:

All sales of Story Lab Kits are final. Since these are digital products, we are unable to offer refunds once a kit has been purchased.

3. Special Circumstances:

We understand that life happens, and there may be situations where you’d like us to review a refund request outside of our normal policy. In these cases, please reach out to our support team, and we’ll do our best to help.

4. How to Request a Refund:

To request a refund for eligible purchases, simply contact support with your transaction details. We aim to process refund requests within 5-7 business days.

Refunds in the Event of Account Termination: We reserve the right to terminate or suspend your account  if you violate our Terms of Service or engage in behavior that we determine, in our sole discretion, to be harmful to the community or platform.  In the event of Account Termination, no refunds are available.